The Main Points
WHEN DOES GATHRE'S BACK TO SCHOOL SALE START AND END?
The Back to School Sale starts 8/4 at 10 AM MT, and ends 8/10 at 11:59 PM MT.
WILL THERE BE EARLY ACCESS?
Yes! Early Access will be from 8/4 at 9 - 9:59 AM MT.
WHAT IS THE DISCOUNT, AND WHAT CODE DO I USE TO CHECK OUT?
Up to 40% off the sale section. No code will be needed as prices will already be marked as is.
ARE THERE ANY OTHER SPECIAL DISCOUNTS OR PROMOTIONS DURING THE BACK TO SCHOOL SALE?
No!
ARE ANY PRODUCTS EXCLUDED FROM THE BACK TO SCHOOL SALE ?
Only products in our sale section will be included in the sale.
CAN I COMBINE THE BACK TO SCHOOL SALE DISCOUNT CODE WITH OTHER PROMOTION CODES?
Yes, as prices will already be marked as is for the sale.
WILL YOU BE DOING PRICE MATCHING?
As always, we do not offer price matching on items purchased before or after the sale.
WILL YOU BE RESTOCKING?
All inventory will be live by 8/4. Products will not be restocking.
Shipping, Returns, and Cancellations
WHAT IS THE RETURN AND CANCELLATION POLICY FOR THE BACK TO SCHOOL SALE?
All Back to School Sale purchases are subject to our regular return policy. Additionally, orders may be canceled until they are fulfilled. Please contact Customer Service at hello@gathre.pro with subject line "ORDER CANCELLATION" and include your order #. We'll do our best to process cancellation requests promptly, however due to high volume, please understand it is possible that a cancellation request may not be processed before the order ships.
**We will not be able to make changes (this includes shipping addresses) once an item has been fulfilled. Please be sure to triple check that all information is correct before placing your order.**
CAN I EDIT MY ORDER ONCE IT HAS BEEN PLACED?
We cannot edit your order once it has been placed.
WHEN CAN I EXPECT MY BACK TO SCHOOL SALE ORDER TO SHIP?
Back to School Sale orders will ship in the order in which they were placed. Please allow 7 total days from the order date for your order to ship, and 14 total days for Padded Mats, Loungers, Floor Cushions, Poufs, and Tumbling Mats to ship. Products that are a preorder will be shipped within the preorder window indicated on the website.
**Please note that if there is a higher than anticipated influx of orders, these dates may be subject to change. We will do our best to fulfill your order as quickly as possible and appreciate your patience and understanding.
WHAT HAPPENS IF I ORDER AN IN STOCK PRODUCT AS WELL AS A PRE-ORDER PRODUCT?
Orders will be fulfilled as inventory is available. If an order contains products that are in stock as well as products that are preorder, that order will be split-shipped.
CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?
Orders cannot be shipped to multiple addresses.
CAN I COMBINE SHIPPING ON MULTIPLE ORDERS?
We cannot combine shipping on multiple orders.
CAN I SELECT LOCAL PICKUP AS THE SHIPPING OPTION DURING THE SALE?
Yes, if you prefer, you may opt for Local Pickup if you live local to Lindon, Utah. However, please note that due to high order volume, there will likely be up to a week delay from when your order is fulfilled and when you can come pick up your order. Once your order is fulfilled please email hello@gathre.pro to schedule a time to pick up your order. *Appointments are required to pick up your order.
IS FREE SHIPPING AVAILABLE DURING THE BACK TO SCHOOL SALE?
All orders over $200 after discount will qualify for free shipping.
The Extras
ARE THERE ANY PERKS FOR LOYALTY MEMBERS?
Yes, points can be earned on all purchases.
WILL THERE BE ANY GWP'S (GIFT WITH PURCHASE)?
No!
IF I HAVE ANOTHER QUESTION, HOW DO I CONTACT CUSTOMER SERVICE?
Please send us your questions at hello@gathre.pro.
I CONTACTED CUSTOMER SERVICE - WHEN WILL I HEAR BACK?
We will try to reply within 48 - 72 hours. However, kindly understand that due to high volume, our response time may be slightly delayed. Sending more than one email will push your email back in the queue. We appreciate your patience and kindness with our small Customer Service team as they work to get back to everyone as quickly as possible!